Comments from our customers

Our latest review from MoneySavingExpert.com  http://forums.moneysavingexpert.com/showthread.php?t=3002322



Hello Silversprint staff, 

I feel compelled to write and praise your fantastic service - great communication, fast, efficient AND reasonable! The driver was exceptionally helpful and pleasant, the furniture was carefully protected, and right on time. I can wholeheartedly recommend you to everyone and will certainly call upon you again in the future. Many thanks, kindest regards, Ros Rimington-Hall.

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Dear Silver Sprint

Just to say thank you very much for the safe collection and delivery of our butchers block. You provided a great value service, communications were excellent and you showed great flexibility. A special thank you to the delivery driver who suffered the misfortune of our road being closed on the day of delivery, not to be deterred he parked up in the local pub and delivered the butchers block by hand for the last 700 yards and still arrived with a big smile!

 Great service

 Thank you

 Regards

Chris

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Hi Matt/Graham

 

Another successful job by Silversprint – this time from Porthcawl back here to Aberdeen.

Minimum possible fuss and communications; maximum efficiency. No hassles – the bike was properly looked after and protected.

Two hour pick-up and delivery timeslots were advised well in advance and adhered to.

With such smooth service I couldn’t possibly risk trying anyone else!

 

Ferocitas

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Just to let you know that the Coachbuilt pram and pushchair have been delivered to me this morning. I am very pleased with the service that you have given. I will certainly use your company if I want anything collected/delivered in the future. Once again thanks for an excellent service. joan brickell.
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Dear Charlotte,
Many thanks to you and the delivery men.
The CD cabinet arrived today in very good condition and placed in the garage as arranged.
Silversprint offers a great service and I'm highly delighted.
Many, many thanks for all your help.
I know who to come back to if I need any further deliveries!
Kind Regards,
Ian

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Dear SilverSprint,

Thanks to everybody at Silversprint my grandfather clock case arrived today. The delivery man was very helpful and did a great job. Charlotte she was fantastic very very helpful any information i needed she had it at hand and nothing was a problem to her. Hope to do business with you again

Raymond. N.Ireland.

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"Good afternoon,i just wanted to send a quick email to thank you for the service you recently provided. 

I used your company a couple of weeks ago to collect and deliver a four poster bed that i had won on ebay. As a regular seller and buyer on ebay i find that many big companies charge way too much to deliver from the mainland to us in Northern Ireland.
Not only are your prices competitive but getting a quote was quick and easy.After arranging the uplift I was kept informed along the way and even had a call from the delivery driver the day before my bed was due to arrive! My goods arrived in great condition even after being stored over christmas in your warehouse.
I cannot speak highly enough of your delivery driver.He took care with unloading all the pieces of my bed and was polite and friendly even though it was very early on a saturday morning! Taking all of this into consideration,i am happy to say that the whole experience felt very personalised and hassle free.I am arranging a new collection/delivery as we speak and shall be singing your praises to friends and family.I look forward to doing business with you in the very near future.


Many thanks
Mrs Nicola McCallum

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Hi Matt

Just thought I would send over a quick thank you. I have worked with many companies similar to yours over the years and rarely stay with one for more than a year as things have always gone wrong. The last courier we used caused us lots of problems and helped close down our last company.

I appreciate that my orders have all but dried up, have not grown since I have used you, I am slow to pay, my customers are often demanding and the costs involved hardly make it worth your while. I therefore very much appreciate the service you have given me to date. It is so important to have a courier I can rely on as ultimately you are my ambassador's. It may not mean much but please pass on my thanks to your colleagues.
--

Kind regards
Michael Buck
Furniture-House

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Matt, just wanted to make a few comments about your service. I found it a real pleasure to deal with you all, everyone I have dealt with has been so helpful, efficient and friendly. The set has arrived and Mark has now gone on this way. Again another very helpful and pleasant individual. The tabel and chairs are really beaujtiful and i am so pleased I had the opportunity to deal with you and the seller. I think this just might be the best transaction I have had with buying on eBay and I have had qite a few really good ones.

Best regards
Aileen

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"I make a point of never given recommendations except for exceptional service. I have used Silversprint Ltd. for about 7 separate jobs, including a minor flat move from London to Cornwall, as well as ebay purchases that need to be transported from one end of the country to the other, including storing items for a week or so.

As a result of all this work I have found the guys at Silversprint to do exactly what they say on the tin, they are: punctual, efficient, polite, and will carry your items with the love and care you seek. I would have no hesitation in recommending them for any work you have.

Ben, 6ftOffshore.com"

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Thank you for your fantastic delivery service, My large and odd shaped item was collected from Swindon and delivered to me in Northumberland in perfect condition, at the times you said it would be and at a competitive price and with the politest and friendliest staff, Thank you. Bob Parmley

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Hi Charlotte,

Just to let you know my TV cabinet arrived in fine condition.

Thank for your a very efficient service. Your driver was a really nice friendly guy too.I shall be using Silversprint again.

Regards Elly Davis

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Received as promised, MANY THANKS, absolutely super pain free service!!
WELL DONE!
I will definitely use you again and not be so timorous buying from the south.

Tricia Frampton-Heldman MMg

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Hi,
just to say thank you to you all, for you first class service, and a nice happy group
of people to deal with, i would happily use you again
many thanks paul

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Just a quick line to thankyou for delivering my Mams birthday present. Arrived early with a very polite and helpful driver. Will certainly use you again next time I have a large item for delivery

best,

Shaun (Northumberland)

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Hello,

Goods received this morning. Great service, would highly recommend you and would definitely use you again in the future.Thankyou

Kind regards Bob McAuley Wrangle, Boston, Lincs
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Hello


I received my delivery this afternoon thank you and I just wanted to let you know how very pleased I am with the courteous service I received from your Courier.
I am disabled and he ensured that the delivery of 6 chairs was carried out in such a way, to make things easy for me. A kindness which I very much appreciated.
He is a credit to your company and I wished to bring this to your notice.

Kind Regards

Caroline French ____________________________________________________________

Hi Matt,

This is to thank you for another very successful job (No. 3956 - Bookcase from Neath to Bournemouth).


As before, the item arrived in perfect condition but what really sets Silversprint apart is the quality if their communications and, above all, the flexibility in their pick-up and delivery arrangements.

The big hassle is that, so often, sellers state that they are happy for “Collection in Person” but immediately have problems with the time slots offered for pickup – every day/timeslot is usually convenient apart from the one offered! Similarly you, as the buyer, can have problems with the delivery time slots.
Silversprint’s great strength is their ability and willingness to still complete the job promptly and within these time slots by suggesting ways round any problems.

This is such a helpful attitude and confirms a flexibility that other carriers are simply unable to offer.

Regards,

ferocitas
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Dear Silversprint

Just wanted to say a huge thank you. I was let down badly by two other couriers and you succeeded where they failed. The price was very reasonable too. The courier, Julian did a marvelous job of battling through floods and keeping me upto date with expected time. Can not praise him enough, above and beyond. A Star.

Lynne, Sussex - 11/06/2012

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Dear Silversprint

THANK YOU for the speedy delivery of these items.


I did want to leave a comment on how delightful, cheerful and helpful the young man was who delivered this order to us. He brightened up our day. One of the best!


Mrs. G. James  - 03/03/2012
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Hello Graham

Just to let you know, the courier delivered our Verty Furniture this afternoon!
All is well, very well packaged and no damage.
Just wanted to let you know and to also say thank you for sorting the problem out - not your fault but you did all you could to get it resolved.
If you are not the boss, pass on my appreciation of your great customer handling and service!!

Kind regards,

Joanne Lyon______________________________________

To silverSprint Ref: 21260

I just wanted to let you know how pleased I am with your service. My boiler was collected and delivered when you said, and the driver who dropped it off was very polite and helpful.

Many thanks to you all.

Miss J Cottingham
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Dear SilverSprint

You delivered a chair we had ordered today and I would like to say thank you for your excellent service. The chair was delivered in the time frame you said and your driver was very polite and helpful. Well done and thanks,

A very satisfied customer
Peter Gent 
  - 19/01/2012

Matt,

This is to record how extremely impressed I was with Silversprint’s service in collecting a grandfather clock (purchased on eBay) from rural Warwickshire and delivering it up here to me in Aberdeen.

At all times the service was polite and efficient. Communications were excellent and the agreed schedules and time slots were adhered to

Particularly impressive was the fact that the delivery driver was fully aware of what was in each of the five parts of the shipment and clearly took the appropriate care with each of them.

My trust in a company that sounded professional, but that I had not used before, looking after a potentially delicate 200 year old antique was not misplaced.

And all this at a no nonsense price that would be attractive to all – not only those from the North East of Scotland! Needless to say my recommendation is unqualified.

Thanks & Regards ferocitas

18/07/2011, Aberdeen, Scotland

Hi Matt
Just to say thank you for the collection and delivery of my chair. You were all a pleasure to deal with. Anthony was so helpful in carrying the chair to my cottage and then right into the room where I wanted it, which was a fair distance all in all . I will be happy to recommend your company to anyone.
With Regards
Kathleen
06/08/2011 - Sheffied

Just to let you know we have had 2 clients who were singing your praises today it was John Morris and Mrs Martin.  Don't know which drivers did their deliveries but the clients were very impressed and had great things to say about them
Ed, J U Furniture Ltd
10/06/2011
....just to say thanks for an excellent service by your driver can i ask you to thank him from myself cheers
Will Sherwen ps: will use you again
31/05/2011
Hi, Just got my chair today which you picked up and delivered for me.
Just like to say, thanks for the good service, details of delivery given when said and chair delivered with a smile and at the time you said. Well done! Will use again!
Paul
17/05/2011
Hi

Thought I would email to thank you for your excellent service in delivering my bed last week. It was delivered on the dot on the previously appointed day. Excellent service,

Thanks again
Marge Munro 
25/04/2011
Thank you for my delivery today of an ebay item ( stressless 5 piece suite ) you were a great company to deal with I will deffinatly use you again should I need any thing large delivering again,and I will all so recomend you to others.
THANK YOU AND BEST WISHES ELAINE GLEESON
11/02/2011

I just wanted to say thank you for the excellent service you provided in transporting my recent EBay purchase. I had anticipated that due to both the season and the appalling weather and road conditions delivery would be postponed into the New Year – and that would have been acceptable in the circumstances. I was surprised therefore to receive my item last Wednesday as agreed, give or take 29 mins (!) and delivery was made with a cheery smile too. Well done. I would not hesitate to recommend your firm to others requiring such a service.
Mrs Nicholas, GLOUCS
28/12/2010
"Hi having been in transport as a manager for over twenty years you only normally get the compliant letters/emails. One of your staff collected some bookcases from us today and I would like to pass on my thanks for a fully professional service. If your whole business is conducted in the same manner as the driver conducted himself you will already have a very successful business." My sincere thanks
Dean Trewick
18/10/2010
Hi just wanted to say how delighted we were with your service right from courtesy of person giving quote to courier. You moved a bath for us from London to Bradford. Your courier was extremely helpful. Will be using you again. Thanks so much Michelle :)
24/09/2010
Hi, delivery was this morning, lovely man and very helpful, I would definitley use you again and have already recomended you to people at work who never bought some items from ebay due to delivery, now they know the skies the limit hopefully they will find stuff and you will get more deliverys.  Brilliant service at a very reasonable price
 
Thanks again
Miranda
14/09/2010
"hi, just wanted to say thank you for collection and delivery of my table.  The van driver was extremely helpful and courteous.  Would not hesitate to use your services again.
kind regards,"
Donna (Maghull, Liverpool)
03/07/2010

"Your pleasant and courteous driver has just delivered my goods, well wrapped and in perfect condition and within the time slot you quoted.... So.......... I just wanted to thank your team for your smooth and excellent service."

Mrs Glenn

29/06/2010

Can I say that I received my goods via Silversprint on Saturday and I am absolutely delighted with the service you have provided. The process was incredibly quick and very efficient. The driver was courteous and on time - I will definitely use this service again. Well done

Kind regards 

Mrs Sharp

26/06/2010

Hello SilverSprint,
Just to acknowledge the delivery today of my two items from Hants to Ireland.  On schedule/time & with courtesy shown by your delivery man.  Highly recommended efficient service.
Regards, John S Vahey.
25/06/2010

Dear Silversprint

Thank you for an excellent service from start to finish. My chest of drawers was delivered yesterday all the way from the South Coast to the East Coast of Scotland, well within the time frame promised. The driver was very helpful and pleasant and an excellent ambassador for your company. The service you provided from start to finish was straightforward and easy, from obtaining the quotation to receiving the goods. I was very impressed with your ability to quote a 2-hour time frame and day for delivery - and even more impressive, for it to be achieved. If only a lot of high profile national organisations would do the same! Your service is superb. I will definitely be recommending you to anyone who needs a courier service.

Best wishes
Margaret

22/04/2010

Hello Matt

Just to say thank you for an excellent service.
The chairs arrived within the time specified and we are very pleased with them.
Would certainly use you again for a large purchase!

Happy Easter

Thank you.

Gary

02/04/2010

Hi, I have just taken delivery of 18 chapel chairs. I would just like to thank you very much for the excellent service. Communications were very good and your driver was very good - he arrived on time and was very helpful. Will be recommending you to friends and family.

Samantha Jones

12/03/2010

Hi Matt

I would like to say what a fantastic service you offer, the furniture was collected and wrapped well and delivered by a happy chappie safe and sound. The price was very reasonable considering it came all the way from Falkirk to Berkshire. I would definitely recommend you and use you again myself

Thank you very much
Sue
23/02/2010

Just to say thank you so much for the friendly and efficient way you collected the Ercol Court Cupboard I bought on eBay, and delivered it to my home.
I am extremely pleased and will certainly recommend your service to others.

Michael

11/02/2010

Thank you for you service delivery off a recliner chair.The driver was very polite and helpful please thank him.
Regards Christine Leavens.

30/01/2010

Dear Martin and all at Silversprint

thank you very much for collection and delivery of the 2 single bed frames and your phone contact it was greatly appreciated.

It was great to recieve such good service...

with regards

Lucy Hopkins

25/01/2010

Dear All at SilverSprint,

Just to say thank you for the efficient delivery today, despite the people at the pick-up being awkward - the driver's persistence much appreciated.

Am only sorry the second item wasn't there, but that's nothing to do with you. It's good to know your service exists and will pass on the word where I can, thank you again,

All best wishes and a happy Christmas, Eileen

24/12/2009

Dear Matt
This is just to say a big 'thank you' to you and your team for the delivery of the statue to Abergele. My partner was really delighted with it.

Hope you all have a really good Christmas & New Year.

Best wishes

Diane

23/12/2009

Hi Matt
Thank you so much for the pick up and delivery of the stove to my sisters.They have just arrived in Guernsey with it and its beautiful.I will definitely be recommending you both to our friends and family.
Hope you and your families have a wonderful xmas and a happy new year.

Kind regards
Alison

21/12/2009

Just want to express my thanks to you all for the excellent service.
I expect I'll be in touch again fairly soon to have other items collected.

19/12/2009

Thank you for an excellent service. I will be recommending you to everyone.
Thank you
Mrs M Belcher

09/12/2009

MANY THANKS FOR THE SAFE DELIVERY OF MY TABLE!
I WOULD PUT YOUR COMPANY ON A PAR WITH "JOHN LEWIS" - MY HIGHEST ACCOLADE!
SG

28/11/2009

I received a delivery made by SilverSprint yesterday - the first of the 3 I have now booked with yourselves. I was very impressed with the service & especially the very polite driver. Thank you very much.

Regards

Christine
28/11/2009

Hi,
Just wanted to say thanks for the super service and quick delivery. Please also thank the driver for his polite and efficient help.
Cheers Ray

24/11/2009

We would like to thank you all for the wonderful service that you have provided for us over this past week.
Both of the parties that you have collected furniture from in Birmingham and Harrogate have commented on how professional and courteous your staff have been. It makes a very plesant change!
Good luck to you all, and we will certainly recommend you to all our friends.
Regards,
John & Sue Clarke (Lymington)

20/11/2009

Hello Matt

A quick note to say thank you very much for the successful completion of perhaps your most complicated order yet – many thanks for your persistence. Your driver, Rob, was delightful and very accommodating. I would definitely use Silver Sprint again or recommend you to others. You have my permission to include this quote on your website if you wish too.

Many thanks once again and best wishes

Fiona
16/11/2009

Hi Matt



Many thanks for your service.

All done great; bike arrived without any damage.

If I can put a recommendation on any site let me know

Regards

Alf

13/11/2009

Hi

Just wanted to say thank you for the excellent service that came with the delivery of my table. Arrived today well packed and as required.

Thank you

Lesley

10/11/2009

Hi Matt

Just wanted to say thank you so much for the friendly and super fast service! Shame I can't leave feedback on a classified eBay ad, but I did manage to mention the service from SilverSprint on the feedback I left my seller.

Please pass on my thanks to the driver also.

Kind regards

Kathy Johnston
09/11/2009

For the attention of Matt

Hi

Just want to thank you for a well organised delivery/collection, very pleased with the service received and would certainly use you again should occasion arise, and would recommend you too.

Evelyn Dorset

05/11/2009

hi matt, great many thanks for delivery of vintage pram, you get 100 percent off me , you have good service, and trouble free, i would never have managed to get all way to devon, best regards linda

02/11/2009

Your service is amazing and I am so grateful. SilverSprint I have to say has one of the most amazing services I have used so far and I have been in the prop buying industry for over 5 years and used lots and lots of couriers. S. Yeap, London

26/10/2009

Just wanted to thank you for your great service and communication. If I ever have need to get anything brought to Ireland in the future I will use your service. Thanks June.

24/10/2009

I used your service for the delivery of a silver cross pram to northern ireland. I would just like to say that the service was very good,and the delivery man was very pleasant I would recomend your service to anyone thank you so much j johnston


17/10/2009

Just to say our 2 sofas arrived yesterday and we're very pleased with them.

THANK YOU FOR A FAST AND EFFICIENT SERVICE. Your driver was very courteous and helpful. Would certainly recommend your company.

Thanks once again!

Liz - 07/10/2009

Just to say thank you for the job you did. The collection and delivery went very smoothly and the statues arrived on time in perfect condition.

Regards

Mrs Lamb

05/10/2009

Hi just like to thank you for your excellent service and also could you give a special thanks to the driver who was very helpful you did me a very good turn regarding the delivery of the engine and gearbox which has helped me out no end and I look forward to being able to use your services again many thanks LEN

(05/10/2009)

I would like through this email to say a huge "thank you" to you for all your help and assistance in this delivery, which was made all the more difficult by an unhelpful person at the collection address. Nothing was too much trouble for yourselves and the line of communication was outstanding. The delivery driver was very pleasant and helpful. From the customers point of view it is very reassuring to know that there is a company such as yours that will go that extra mile to help when things become tough, and whilst i was beginning to think that i would never see the range cooker, you were extremely helpful and committed to providing such an excellent service. I have no hesitation in not only highly recommending you to all i know but i look forward to doing business with you again in the future.


Kind regards


Mrs Sue Francis

(22nd Sept 2009)

"We have used SilverSprint Transport who we have been doing business with since we started in 2005. They take pride in their work and like us aim to offer a personal service as they are a close family business.We find working with them has had great results. Because of their set-up, they can manage to collect the items from our warehouse and deliver straight to our customers door without the items being handled in between. In fact we have sent out over 5000 items with SilverSprint now and have only had one breakage! Truely excellent service which no one else seems to offer."

A Jewell, Innovation-Imports

Hi

I`ve just received my delivery from you - Another first class service by your company. As you know we have dealt with you many times and recommend your company to many poeple.

Many thanks

Mr Woodley, Slough

 Many thanks for delivering my sofa yesterday. It arrived in perfect condition and I was very happy with your service. I will certainly be in touch if I buy anymore furniture!

Regards, Emma (Basingstoke, Hampshire)

Hello, I hope your driver got back safely and all is well. May I take this opportunity to thank you for your polite and efficient service. I will definately recommend your service to my business aquaintances, friends and family, and will not hesitate to utilise your service in the near future

Regards, Paul William (Eastleigh)

Dear Sirs

Just to say THANK YOU for delivering my two beds this morning. It was a pleasure to do business with you - I will definately recommend your firm. I hope to be in touch soon with more items for delivery!

Thanks once again, Ruth (Hartlepool)

TO ALL AT SILVERSPRINT:

Thanks for all your efforts today. Your staff were spot on - could not ask for a more competant and useful service.

Dave (Cardiff)

Sirs,

I just want to thank SilverSprint Transport for collecting all the way in Manchester the 3 pallets of goods and delivering them to us in Wembley, London.

Your customer service is top notch excellent and your staff including the drivers are very curtious are friendly and very helpful indeed.

The goods were delivered in excellent condition and despite a lot of traffic in Wembley, your driver still managed to arrive by 1pm as promised.

FOR ANYONE CONTEMPLATING USING YOUR SERVICE FOR PRICE AND VALUE FOR MONEY, I PERSONALLY RECOMMEND SILVERSPRINT TRANSPORT TO ANYONE AND MY FRIENDS TO GIVE EXCELLENT COMMUNICATION VIA PHONE AND EMAIL.

To Matt and all the staff, Thank you very much!

Regards Chris Davies, (Wembley)

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